Shipping & Returns
Delivery Time
We ship worldwide and aim to pack and dispatch your order within 1-2 working days. Delivery costs are calculated at the checkout. All orders outside of the UK are subject to custom fees regulated by your country of delivery's government.
All orders placed on or before any UK public/ bank holidays, will be dispatched the following working day.
UK shipping time is 3 - 5 working days.
Shipping Rate
Enjoy free shipping on orders over £120.
UK
We charge a fixed shipping fee of £4.99
EU
We charge a fixed shipping fee of £13
US
We charge a fixed shipping fee of £15
Rest of the world
We charge a fixed shipping fee of £28
Where We Ship
We currently ship worldwide.
Order Shipment Confirmation
You will receive a Shipping Confirmation email once your order has been shipped from our warehouse. This email will include an order tracking number, carrier information, and a link to access the order status. Goods will usually be shipped within 3 working days after confirming your order.
If you need assistance or have any questions about tracking your order, please email us at info@liberaticlothing.uk, and we'll be happy to help.
Lost Packages
If your package is lost or you are having trouble locating it, please email us at info@liberaticlothing.uk, and we'll be happy to assist you. All deliveries are insured against loss, accidental damage, and theft during transit.
Incorrect Shipping Address
We guarantee delivery only to the address provided at the time of your order placement. If you need to change the shipping address, please email us at info@liberaticlothing.uk , and we'll do our best to assist you. Please note that address changes for packages already in transit are not possible.
Returning Unwanted Items
If you are not completely satisfied with your purchase for any reason, please contact us, and we'll be happy to process a return. Liberati gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online for a full refund or exchange within 14 days of the order delivery date. Orders are sent back at the cost of the buyer.
For return inquiries, please email us at info@liberaticlothing.uk. Please provide your order number, specify the item(s) you want to return, and indicate if you prefer an exchange or a refund. Please note that returns shipped to our warehouse after the specified time frame (within 14 days of the order delivery date) cannot be refunded or returned to you.
Damaged Products
While we strive to ensure that our goods leave our warehouse in the best condition, if your item is damaged in transit, please contact us at info@liberaticlothing.uk immediately.
If you have received faulty or damaged products, please contact us with images of the product within 14 days of the order delivery date. We will gladly send out a replacement order or issue you a full refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Refunds are issued back to the original form of payment(s). Please allow 1-2 business days for refunds to credit/debit cards or PayPal, although in rare situations, it may take up to 3-5 days.
If you have any further questions or concerns about shipping and returns, please don't hesitate to contact us at info@liberaticlothing.uk.